PRIVACY POLICY

Business Name: BSTEP

Registered Under: T&S ENTERPRISE

At BSTEP, we understand how important your privacy and trust are. When you shop with us or communicate with us through our website and social media channels, we may collect certain information to provide a smooth, secure, and reliable shopping experience.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and the steps we take to keep it protected.

1. Information We May Collect

When you visit our website, place an order, or communicate with us, we may collect the following information:

  • Contact Information: Your name, mobile number, and email address.

  • Delivery Information: Your full address and other details required to successfully deliver your order.

  • Device & Usage Information: Information such as your IP address, browser type, device details, and cookies may be collected to improve website functionality and user experience.

  • Order Information: Details related to your purchases, including products ordered and delivery information.

2. How We Use Your Information

The information we collect is used only for legitimate business and customer-service purposes, including:

  • Order Processing & Delivery: To confirm, process, package, and deliver your orders from our ready-stock inventory, generally within 24 to 72 hours.

  • Customer Communication: To contact you about order confirmation, payment, delivery updates, customer support, or other service-related matters through phone calls, SMS, Facebook Messenger, or other available communication channels.

  • Fraud Prevention & Security: To identify suspicious activities, prevent fraudulent orders, and help maintain the security of our services and transactions.

  • Marketing & Promotions: With your permission, we may send information about new products, special offers, online promotions, or arrivals at our Mirpur stores.

3. Data Protection & Storage

Protecting your personal information is an important part of how we operate.

  • Data Security: We use reasonable and industry-standard security practices to help protect personal information from unauthorized access, misuse, or disclosure.

  • Payment Security: Payment transactions are processed through secure third-party payment service providers. We do not unnecessarily retain sensitive payment information.

  • Data Retention: We retain customer and order information only for as long as it is reasonably required for customer service, business operations, accounting, legal, or other legitimate purposes.

4. When We Share Information

BSTEP does not sell or rent your personal information to third parties.

We may share limited information with service providers when it is necessary to complete an order or operate our business, including:

  • Delivery & Logistics Partners: Required customer details may be provided to courier or delivery companies so that your order can reach you.

  • Payment Service Providers: Relevant information may be shared with payment processors when necessary to complete and verify payments.

  • Meta Platforms: Certain information may be processed through Meta services when we use Facebook, Messenger, WhatsApp Business, or related advertising and communication features.

We aim to share only the information reasonably necessary for the relevant service.

5. Your Privacy Rights

Depending on applicable laws and circumstances, you may have the right to:

  • Ask what personal information we hold about you.

  • Request correction of information that is inaccurate or incomplete.

  • Request deletion of your personal information where there is no legitimate business or legal reason for retaining it.

  • Withdraw consent for certain marketing communications.

Please note that some information may need to be retained where required for pending orders, accounting, fraud prevention, dispute resolution, or legal obligations.

6. Cookies & Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us remember information such as your preferences, shopping cart items, or other website interactions. They may also help us understand how visitors use our website and improve its performance.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features or functionality.

7. Updates to This Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in our business practices, services, technology, or applicable requirements.

Any updated version will be published on this page with the revised effective information where appropriate. We encourage you to review this page periodically.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your information, you can contact BSTEP through the following channels:

Messenger Live Chat: https://m.me/bstep.shop
Phone: 01600603112
Customer Service Hours: 10:00 AM – 10:00 PM

BSTEP
Registered Under: T&S ENTERPRISE